NAMFS Keynote Address

Thomas Inserra, CEO of Sentinel Field Services, Inc., delivers keynote address at National Association of Mortgage Field Service (NAMFS) annual conference.
Link to Video
Link to Presentation

Lean Six Sigma Orientation

A brief orientation to Lean Six Sigma for Field Service organizations.
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Basic SWOT Analysis

An introduction to the purpose and methodology of SWOT Analysis.
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Lean Six Sigma for Service

by Michael L. George
Link to Book

What is Lean Six Sigma?

by Michael L. George, David Rowlands and Bill Kastle
Link to Book

Lean Six Sigma Pocket Toolbook

by Michael L. George, John Maxey, David Rowlands and Mark Price
Link to Book

Thomas J. Inserra, CEO of Sentinel Field Services, Inc., delivered the keynote address, "Market Outlook: Preparing Your Organization for Considerable Change & Managing the Coming Transition," at the 2012 National Association of Mortgage Field Services (NAMFS) annual conference held in New Orleans.

In his presentation, Mr. Inserra outlined how we can learn from analyzing the causes behind the current mortgage crisis and forecast the future of the foreclosure industry. He went into further detail and described useful and practical business tools all companies, whether small, medium or large in size, can benefit from. He demonstrated how SWOT Analysis can be effectively utilized in determining a company's core competencies and strategy for future growth. He also described the market’s growing focus on quality and how quality initiatives such as Lean Six Sigma can be implemented by service businesses to significantly and rapidly improve quality and performance of companies, even though many of these quality programs had their roots in manufacturing businesses.

While Sentinel Field Services Inc. does utilize Six Sigma, SWOT and other quality processes internally, we do not provide Six Sigma nor strategic planning consulting services to third parties. Rather, as a result of numerous requests prior, during and after the NAMFS conference, we are making this information available for free as a public service to give back to the industry which has treated us well over the past 12 years. Please click the links to the left to access each of three free presentations.

Video of 2012 NAMFS Conference Keynote Address by Thomas J. Inserra, CEO Sentinel Field Services, Inc.